Anoop Viswanath

Award-Winning PMP-Certified Product
Development Executive

Extensive experience delivering product management and technology solutions across various industries. A Stanford Executive Program (SEP) graduate, bringing advanced leadership capabilities, strategic insight, and a global perspective. Specialize in spearheading novel solutions, cultivating synergistic partnerships, and steering with a genuine commitment to transformative business outcomes. Possess a knack for elevating operational competency by intertwining groundbreaking innovation, clear dialogue, and deep market insights, resonating perfectly with a company's core objectives.

A pivotal leader who fine-tunes teams and has added value by:

  • Decreasing a company’s licensing cost by 20% through vendor negotiations, cutting OpEx by 30% by migrating the hosting platform to the AWS public cloud, and increasing the margin for the product by 40%.
  • Stimulating enterprise portfolio growth by bundling connectivity, voice, and security solutions to provide customer value, increasing “take rate” by 9%,” attach rate” by 12%, and portfolio revenue to nearly $3M.
  • Saving AT&T $2M by establishing a field project management office (PMO) and developing a “tech tracker” product that reduced wasted dispatch services.

Currently located in Greater Dallas, TX Area. Open to travel, hybrid & on-site.

972-351-3181 • anoop_vis@yahoo.com

Experience

Oct 2020 – Mar 2023

Director, Product Development

Developed new products for large Enterprise customers, Small Businesses (SMB) in connectivity (Managed DIA, SD-WAN), Voice (SIP, MS Teams Direct Routing), and Security (Fortinet Firewall) to meet business needs. Ensured that requirements met the client needs, secured budget from “business board”, collaborated with cross-functional team to build the quote to cash process and define and deliver training to the Network Ops, and Sales Enablement teams.

Jan 2020 – Oct 2020

Lead Product Development Manager

Led the scrum (Agile team) as part of the technology transformation of the point of sale (POS) application used by direct and indirect sales agents. The POS monolithic application was decomposed broadly into lead management, case management, and knowledge management areas. Built into the Salesforce ecosystem by leveraging the Service Cloud, Customer 360, Sales Cloud, Tableau, and MuleSoft.

Jan 2018 – Jan 2020

Senior Technical Manager – Field and Services Transformation, Field Ops

Drove operational efficiency in the 40K Field Techs to provide superior customer experience with 15% less budget. Introduced automation with RPA (Robotic Process Automation) to eliminate manual data entry between systems. Developed a tracking tool to provide customers with better insight into the arrival window of service technicians.

Jan 2016 – Jan 2018

Principal Business Manager – Product Marketing, Enterprise Business Services

Led business transformation efforts to drive better ROI and customer stats (Net Promoter Score) by leveraging Design Thinking, DevOps, and Scaled Agile principles to attain the goal of utilizing white box and open-source software to provide connectivity and security solutions (NFV/SDN Network Function Virtualization /Software Defined Network) and thus move away from vendor-specific solutions.

Jan 2013 – Jan 2016

Principal Business Manager – Big Data Center of Excellence

Collaborated with internal business units to identify challenges and devised data-driven solutions to enhance operational efficiency, resulting in annual savings of over $3M and improvements in customer experience and efficiency. Moreover, this process led to the filing of 5 patents, out of which 2 patents have been granted, (US 20170356665A1 & US 10096004B2) recognizing the innovative nature of the developed solutions.

Jan 2012 – Jan 2013

Senior Software Delivery Project Manager

Piloted initiatives that supported 28M wireless customers and processed $165M in weekly revenue for the self-service portal, with the deliverables leveraging cross-functional and offshore teams in adherence to the SLAs established by SOWs. Directed multimillion-dollar projects ($3M – $10M) from inception through closure.

Results

Decreasing licensing cost by 20% through vendor negotiations, cutting OpEx by 30% by migrating the hosting platform to the AWS public cloud, and increasing the margin for the product by 40%.

Targeting enterprise portfolio growth by bundling Connectivity, Voice, and Security solutions to provide customer value, increasing “take rate” by 9%,” attach rate” by 12%, and portfolio revenue to nearly $3M.

Driving operational efficiency within AT&T’s Field Ops organization after establishing Project Management Office (PMO) and developing a “tech tracker” product that resulted in $2M savings in “wasted” dispatch of services.

Patent (US10096004B2) granted for building a analytical model for predictive maintenance of vehicles which was used by AT&T Fleet Operations.

 

Patent (US20170356665A1) granted for devising a method and an apparatus for maintenance of equipment and generation of tickets over the network. 

 

Expertise

Budget Management

Product Development

Business Development

e-Commerce

Process Improvement

P&L

Team Training & Mentoring

Telecommunications

Vendor Management

Cost-Reduction

Change Management

Performance Improvement

Vendor/Supplier Management

Contract Negotiation

C-Level Communication

KPIs

Project Management

Process Planning

Client Relations

Program Management

B2B

Cloud Computing

Client Relations

Strategic Relationship Building

Data Base Management

Cross-Functional Teams

Waterfall

SaaS

Collaborative Leadership

Agile

Scrum

Business Intelligence

Web Development

Improved Efficiency

Education

Stanford Executive Program (SEP)

Post Graduate Program in Cloud Computing

Master of Science (MS) Computer Science

Bachelor of Engineering in Computer Science and Engineering

Meet Anoop

Q & A

Why did you choose your profession?

There is a great deal of demand for professionals who possess the ability to code data and understand the networking components of how data flows, in addition to the skills to provide comprehensive program management. This began a diverse career path in which I progressed into multiple roles, each with a greater scope of responsibility, keeping me both challenged and motivated. It also provided an opportunity to work on new technologies as they emerged. At the end of it all, the work also had a real impact on our community in helping them stay better connected.

Who are your main influences?

I would say my family is my biggest influence. In the early days, watching my father carefully research books and publications, and observing the dedication to learning perpetuated by my mother, who was a teacher, served as motivation for me to pursue higher studies overseas. Now, with my own family, I would say each of the steps I have taken is directly or indirectly influenced by their questions or needs. These influences have equipped me to approach challenges very differently, allowing me to be innovative, and recognize the value of thinking outside the box.

What is your greatest accomplishment?

There are quite a few accomplishments from delivering solutions that exceeded the client’s expectations to managing the programs that adhered to the plan. The most memorable success story occurred when I was working with the Chief Data Officer, operating as the key team member creating the PMO, defining the KPI, and working with our internal business units and the cross-functional teams to drive efficiencies. As a result, I was awarded two patents.

What tools do you use?

I leverage a wide range of software tools and technologies, including both off-the-shelf tools, to develop Products and Services. Additionally, I utilize various software and solutions to deliver projects effectively. Specific to the Program Management function, leadership presentations, and status reporting, I rely on MS Office.

What advice would you give to someone just starting out in your profession?

I would say to remain curious and always explore possibilities. Be willing to try out new things, be open to sharing one’s perspective, and listen without being judgmental. In addition, practice humility and patience, two qualities that never go out of style and will always support the best of one’s character.

Interests & Hobbies

Running

Travel

Community Involvement

Testimonials

Douglas Schenck, IT AVP Architecture & Engineering at AT&T

I have had the pleasure of knowing and working alongside Anoop for over a decade, during which we collaborated on numerous projects for almost half of that time. As a seasoned expert in Product and Program Management, he consistently demonstrates exceptional skills and a track record of success. His ability to collaborate and communicate effectively, combined with his strategic mindset and strong execution capabilities, sets him apart from his peers. With an unwavering work ethic, a hunger for continuous learning, and a relentless pursuit of improvement, Anoop would undoubtedly be an invaluable addition to any team.

{

Ramanpreet Singh, Director-Product Marketing | Networks | SDWAN/SASE | Global Operations

I enjoyed working with Anoop as a member of the Edge Solutions team. He is a strong leader, a great team player, and always willing to go the extra mile.

Anoop is a strategic thinker with a deep understanding of the industry. He always looked for ways to deliver on time and within budget, negotiated with business partners, and managed vendor resources, and other stakeholders in delivering smarter solutions.
Anoop is always willing to help, thinks outside the box, and is unafraid to take smart risks. He builds lasting relationships and is a much sought-after partner to work with in collaborative environments.

{

Jitesh Bhayani, Visionary VP/SVP/CMO,
Product Management & Marketing | Communications | Marketing & Cable Industry

I have had the pleasure of working with Anoop during my tenure at Frontier, and I have been consistently impressed with his ability to develop and execute complex product roadmaps and strategies. He has a deep understanding of the market and the needs of our customers, and always looked for new ways to improve our products and services.

One of Anoop’s accomplishments was the development of a new Enterprise product solution designed to provide customers with a comprehensive suite of connectivity, security, and voice services. Anoop collaborated with sales, marketing, and engineering teams and successfully launched the service.

In addition to his product development skills, Anoop is also an excellent leader. He has a proven track record of building and managing high-performing teams. He demonstrates excellent communication and collaboration skills across all levels of the organization.

{

Resume